All the unit standards listed below are required.

Unit No.Unit Standard TitleLevelCredits
Unit ID: 94 Handle office mail in a office environment26
Unit ID: 99Deliver a service to customer and provide feedback26
Unit ID:100 Maintain a reception area in an office environment24
Unit ID: 101Communicate information in an office environment26
Unit ID: 103 Process customer feedback as part of office procedures23
Unit ID: 104 Demonstrate intermediate word processing skills28
Unit ID: 106 Access and secure records as part of office procedures24
Unit ID: 107 Manage a diary as part of office procedures24
Unit ID: 109 Operate and maintain office equipment26
Unit ID: 111 Complete routine financial documents24
Unit ID: 112 Maintain office records on a database programme28

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