All the unit standards listed below are required.

Unit No. Unit Standard Title Level Credit
42 Follow workplace health, safety and hygiene procedures in a hospitality establishment 2 6
43 Prepare for and provide customer care in a hospitality establishment 2 4
44 Work with colleagues and customers in a culturally diverse hospitality environment 2 3
45 Conduct basic oral and written workplace communication in English in a hospitality establishment 2 5
47 Dispose of waste in a hospitality establishment 2 4
48 Conserve resources and report maintenance requirements in a hospitality establishment 2 3
49 Organise own work in a hospitality establishment 3 2
51 Demonstrate general cleaning techniques for premises and equipment in a hospitality establishment 2 6
52 Use business communication devices in a hospitality establishment 2 6
53 Provide basic information on tourist attractions in Namibia 2 3
267 Assist colleagues and provide service to guests in a hospitality establishment 3 4
268 Demonstrate knowledge of the hospitality industry and related jobs and career pathways 2 5
269 Use English in written and oral form to perform duties in a hospitality establishment 3 6
271 Receive, store, and rotate stock and supplies and report on stocks in a hospitality establishment 3 4
282 Promote products, services and guest relations in a hospitality establishment 3 3
283 Provide information on Namibia to guests in a hospitality establishment 3 4
503 Apply first aid in a hospitality establishment 3 5
516 Conduct basic workplace oral communication in an Asian, African or European language other than English in a hospitality establishment 2 4
522 Contribute to workplace improvements in a hospitality establishment 3 5
1079 Implement procedures for lost and found items in a hospitality establishment 2 2
56 Clean guest rooms, public and service areas and toilet and bathroom areas in a hospitality establishment 3 10
289 Attend to guests as a housekeeper in a hospitality establishment 3 4
290 Operate a laundry service on-premise and off premise in a hospitality establishment 3 8
64 Practice environmental ethics in a hospitality establishment 2 5

 

A minimum of 3 credits is required from the following unit standards.

Unit No. Unit Standard Title Level Credit
550 Conduct routine oral communication in an Asian, African or European language other than English in a hospitality establishment 3 10
285 Maintain the grounds in a hospitality establishment 3 8
286 Establish and maintain garden areas in a hospitality establishment 3 6
287 Care for pets in a hospitality establishment 3 3
508 Organise floral and other types of displays as part of hospitality operations 3 4

 

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