All the unit standards listed below are required.

Unit No:Unit Standard TitleLevelCredits
Unit ID: 2121Apply theft, fraud and safety control measures in a
Wholesale and Retail Outlet
Unit ID: 2120Build customer relations in an operational unit310
Unit ID: 2119Explain the factors that impact on the bottom line of a
Wholesale and Retail unit
Unit ID: 2122Apply knowledge of self and team in order to develop a
plan to enhance team performance
Unit ID: 2123Apply occupational health, safety and environmental
Unit ID: 2128Demonstrate knowledge of products in own area of
operation in a Wholesale and Retail environment
Unit ID: 2124Communicate in an assertive manner with clients and
fellow workers
Unit ID: 2126 Conduct a structured meeting35
Unit ID: 2127 Motivate and build a team310
Unit ID: 2125 Prioritise time and work for self and team35

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