National Vocational Certificate in Hospitality and Tourism (Front Office Operations) – Level 3
All the unit standards listed below are required.
| Unit No. | Unit Standard Title | Level | Credit |
| 42 | Follow workplace health, safety and hygiene procedures in a hospitality establishment | 2 | 6 |
| 43 | Prepare for and provide customer care in a hospitality establishment | 2 | 4 |
| 44 | Work with colleagues and customers in a culturally diverse hospitality environment | 2 | 3 |
| 45 | Conduct basic oral and written workplace communication in English in a hospitality establishment |
2 | 5 |
| 47 | Dispose of waste in a hospitality establishment | 2 | 4 |
| 48 | Conserve resources and report maintenance requirements in a hospitality establishment | 2 | 3 |
| 49 | Organise own work in a hospitality establishment | 3 | 2 |
| 51 | Demonstrate general cleaning techniques for premises and equipment in a hospitality establishment |
2 | 6 |
| 52 | Use business communication devices in a hospitality establishment | 2 | 6 |
| 53 | Provide basic information on tourist attractions in Namibia | 2 | 3 |
| 54 | Provide porter services in a hospitality establishment | 3 | 4 |
| 267 | Assist colleagues and provide service to guests in a hospitality establishment | 3 | 4 |
| 268 | Demonstrate knowledge of the hospitality industry and related jobs and career pathways | 2 | 5 |
| 269 | Use English in written and oral form to perform duties in a hospitality establishment | 3 | 6 |
| 271 | Receive, store, and rotate stock and supplies and report on stocks in a hospitality establishment | 3 | 4 |
| 282 | Promote products, services and guest relations in a hospitality establishment | 3 | 3 |
| 283 | Provide information on Namibia to guests in a hospitality establishment | 3 | 4 |
| 503 | Apply first aid in a hospitality establishment | 3 | 5 |
| 516 | Conduct basic workplace oral communication in an Asian, African or European language other than English in a hospitality establishment | 2 | 4 |
| 522 | Contribute to workplace improvements in a hospitality establishment | 3 | 5 |
| 550 | Conduct routine workplace oral communication in an Asian, African or European language other than English in a hospitality establishment |
3 | 10 |
| 1079 | Implement procedures for lost and found items in a hospitality establishment | 2 | 2 |
| 274 | Provide communication services as part of front office operations | 3 | 3 |
| 275 | Receive and process reservations in a hospitality establishment | 3 | 6 |
| 276 | Provide reception services as part of front office operations | 3 | 6 |
| 277 | Process financial transactions as part of front office operations | 3 | 6 |
| 278 | Utilise basic computing skills as part of front office operations | 3 | 5 |
| 279 | Process, file and retrieve hard copy documents as part of front office operations | 3 | 3 |